Refund policy
Full Return & Refund Policy
Last updated: 2/24/2026
Each item we create is made to order, crafted intentionally and with care. Because of this, we’re unable to accept returns or exchanges for reasons such as incorrect size selection, preference changes, or buyer’s remorse.
We encourage you to review sizing details carefully and reach out with any questions before placing your order.
When We Do Make It Right
If your order arrives with:
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A manufacturing defect
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Damage during production or shipping
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A printing error
Please contact us within 7 days of delivery with:
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Your order number
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Clear photos showing the issue
Once reviewed, we’ll gladly provide a replacement or refund at no cost to you.
In most cases, no return is required.
Not Eligible for Refunds or Exchanges
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Incorrect size selected at checkout
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Change of mind after purchase
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Items that have been worn, washed, or used
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Minor color or placement differences (natural to screen displays and print processes)
Shipping Delays or Lost Packages
If your order appears delayed or lost:
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Please allow 7–10 business days beyond the estimated delivery window.
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Reach out, and we’ll partner with the carrier to resolve the issue or issue a replacement if appropriate.
Contact Us
Questions or concerns? We’re here to help.
Email us at: hello@heirdom.ai
Thank you for supporting a brand rooted in purpose, integrity, and stewardship. We appreciate your trust.